How to unlink the watch from the account?

Both the watch and the app have a unique ID. Once paired, they can only work with each other. Before replacing your watch or smartphone with a new one, you need to unlink the watch-app pair, then reconnect them for the new ID to be recognized.

Resetting the Watch to Factory Settings also unlinks the watch from the app.

To unlink the watch from your account:

1. Tap Menu > My Profile
2. Login to your account
3. Select Watch ID.

 

2. Tap Remove watch
3. Tap Yes when asked, “Are you sure you want to unlink the watch from your account”.

After removing, the app takes you to the “Connecting the watch” screen Pair the new devices.