Symptom | Possible cause | Corrective action |
The display is not working, or The green LEDs on the backside are off. |
Watch is turned off, or the battery is drained. | Turn on the watch or Charge the battery. |
The display is on, but the green LEDs on the backside are off. | Possible issue with the sensors. | Contact CardiacSense support. |
There is a general problem with the watch or with its sensors. |
Contact CardiacSense support. |
|
The watch did not detect contact with your fingers on the ECG sensor. |
Release your fingers and place them again on the ECG sensor. |
|
Watch battery is only 20% charged. |
Place the watch in the cradle and charge it. |
|
The watch has very limited memory storage. |
Delete old files so that new data can be saved. |
|
The watch is not recording the measurements because it is out of memory storage. |
Delete old files so that new data can be saved. |
|
No signal from the watch. This may cause wrong measurement results |
Possible to low skin temperature or restricted blood flow. |
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