Troubleshooting the CS Mobile Application

Symptom	Possible cause	Corrective action
No results are displayed.	There is no mobile communication with the watch.	Turn on Bluetooth and Location Services.
	The low battery on the smartphone is causing it to enter battery saving mode and turning off the location and/or Bluetooth.	Charge the smartphone.
No signals are displayed, and the app moves to the background.	Incoming call/notification while viewing real-time signals.	Relaunch the app.
The report creation process is interrupted.	Low battery on the watch or smartphone, or incoming notification on the smartphone.	Repeat the process.
	No internet connection. Data is not saved in the app.	Check your smartphone internet connection.
	No connection with the watch.	Check your Bluetooth pairing with the watch. Verify that the distance between the watch and smartphone is less than 4 m (13 ft).
Sleeping hours don't appear on the dashboard	The time zone is missing or not set up correctly.	Set the local time zone in the personal information. On CardiacSense app tap on Menu, then on My Profile. Add the corresponding time zone and make sure the watch is being used at least 3 hours before going to sleep.