Troubleshooting

Watch

• Watch doesn't get charged

Error messages

• An error message appears when I try to open the application.
• Error 7 is shown on the watch screen
• Error 5 is shown on the watch screen

Detailed report

• Detailed report doesn't complete the upload from the watch to the App

For Agents

• The app does not move to the real-time screen when performing a spot check

Connection Problems

• Watch shows blue Bluetooth icon while App show watch is disconnected